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International Shipping


Wire Transfer Payment

 

Sovogue.ch accepts international orders via wire transfer. Wire transfer orders must be submitted via email and processed manually. When sending Jomashop.com an international wire transfer payment, please make sure to pay all fees associated with your wire transfer (contact your bank for fee details). Sovogue.ch will email you a list of wire transfer instructions after an invoice is generated in our system, and an order total is confirmed.

 

Duty and Shipping

 

Most International orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS. The average International order takes up to 1 week to 10 days for delivery.

 

Shipping Problems

 

If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Sovogue.ch.

If the item is received damaged, please contact Sovogue.ch within 3 business days of delivery to conduct a claim.

Please hold onto your shipping box as our insurance company may want to inspect it.

If the item is not received at all we are required to wait 35 days after the shipment date to conduct an insurance claim.